This document covers some guidelines regarding my Personal commissions, licensing, and merchandise. Please read this document carefully.
You may contact me via e-mail if you have any questions:
The Client must be above the legal age (18+). All references must be provided before the commission starts. The references may be visual (images, Tumblr or Pinterest boards...) or written. Please include only relevant information, it will help with clarity when designing your image. Here's a page with some ideas and examples of reference material that helps me.
I am in the GMT+1 time zone and typically check my e-mail once a day in the morning hours. I do not work during weekends and I do not expect you to respond during weekends and holidays. If you receive a message from me at an "off" time, it is likely due to the time zone differences and my schedule. If you are going to be away and unable to respond for several days at a time, please let me know in advance.
All business discussion must be via e-mail (email@example.com). Please do not use social media direct messages or other platforms to contact me regarding your commission, it is difficult to keep track of everything and those kinds of messages will be ignored.
The commission you receive is bound by a personal use license. This means the commissioner may crop, make edits, print for personal (non-commercial) use, display the work on their social media, as long as the work is not used commercially, and proper credit to the artist is given: full name, intact signature if reuploaded somewhere, and, if possible, a link to the portfolio - https://dona.neocities.org - and/or Twitter - @DonaVajgand.
The artist retains all reproduction rights to the image(s) created. This includes work in progress and sketches. The artist may create and sell prints, include the work in books and anthologies, create merchandise, and use the work for profit and promotion. You may not sell or exchange my art in any form, physical or digital, print or NFT, under any circumstances unless you have my express written permission and you have purchsed the rights. You also may not use my art in any published material (including free material), or on any online marketplace. If you do not want me to create prints and other merchandise featuring the commission, that can be agreed on for a Transfer of Rights fee.
The exception to the rule above are custom made tattoos, which will never be reproduced or used on merchandise, and the design will never be made available to someone else (unless the Client gives explicit permission).
The guidelines above are for personal commissions only. If commercial use or transfer or rights is desired, the contract will reflect that. If you would like to hire me for commercial work, please submit your request via e-mail.
All prices are stated in Euros (EUR - €). Please make sure to check the currency exchange and fees in your country if you do not use euros, and let me know in advance if there are any issues regarding the exchange. You may use xe.com to check the current exchange rates.
All commissions will be processed through PayPal invoice, sent to you before the work on the commission starts. Other forms of payment cannot be accepted at this time.
The invoice payment is 100% up front. The payment is expected within 24h of the invoice being sent. After the payment has been processed, I will do the concept sketches, and send them to you for feedback. Once the sketches have been approved, I will work on the rest of the painting. I will send you progress images during this period to make sure you are happy with it, and to do revisions on time if needed.
If you are unable to pay everything at once, or want to share the cost with someone else, arrangements are made on a case-by-case basis. Please let me know in advance (before starting the commission).
The typical WIP (work-in-progress) milestones are: initial sketches, colour sketch samples, 30%, 60%, 90%, final image. The amount of milestones will vary on each project, depending on complexity. For smaller projects, such as emojis, sketches, and icons, there may be fewer milestones due to the size and simpler nature of the images.
The previews will be sent to you as a .jpg image at 72dpi, watermarked. If you wish to have unwatermarked copies of the WIP images, they can be sent to you upon completion of the project. It is important to request the unwatermarked WIPs at the beginning of the project, so I can save the copy on time.
When the painting is complete, I will send you the high resolution files. The files are typically in PSD and PNG formats, and a JPG appropriate for sharing on the Web. If you need the files in a different format, please let me know.
Please try to be responsive during the commissioning process. I do not work on your commission while waiting on a reply because of the potential feedback and changes. If you are unable to respond to WIP e-mails within 24h for any reason (no disclosure needed), please let me know so I can make adjustments in the schedule.
After the colour sketch has been approved, no major edits or changes will be made. If the commissioner requests additional edits after the approved sketch, a price for the edits may be discussed depending on the complexity of the changes.
If the artist makes any errors in the character design, accessories, or any other visual elements specified in the provided references, the artist will make these edits at no additional cost.
Please note that you may be charged additionally if there are more than 3 revisions, or if heavy revisions happen in the latter stages of the process, then a fee will be charged (5% of the base price, or more for heavy time-consuming revisions that require me to re-do large portions of the image). Adding elements that were not initially discussed will be charged according to the standard pricing list.
Look over the WIP images carefully and let me know if something is wrong - the earlier we fix the mistakes, the less of a chance bigger revisions will be needed at any point. Please don't be afraid to let me know if you think any kind of change should be made, my goal is to create artwork that you will love and I do not mind the feedback and changing things up.
If you are a returning Client who would like the work previously done for you (by the artist) to be touched up, it may be done so for a price lower than the standard pricing. I will not do touch-ups on someone else's work.
The Client and the artist both reserve the right to cancel or decline the commission for any reason, with or without an explanation. The Client does not have the permission to post sketches, work-in-progress, or any details of the cancelled commission in their galleries or social media.
If a commission is cancelled before any of the work has begun, a full refund of the amount paid by that point can be given. If the cancellation occurs during or directly after the early stage (the sketch stage), the artist keeps 10% of the total commission price and will refund the rest. No refunds will be given once the colouring or painting has started. If I fail to deliver your commission, you will be refunded in full.
I will not issue any kind of refund if the commission has been completed, for any reason. Please ask for it to be revised if you are not satisfied.
Every Client gets a folder on Google Drive containing the full size .PSD and web-sized .JPG with and without the watermark. I encourage you to copy the folder to your own Google Drive or another similar service of choice. I keep back-ups of all the files and will gladly help you if you lose the files. Mistakes and hard drive failures happen, however, so please back up the files for your own convenience.
A commission can be kept 100% private, which means the artist will not post it on their social media, galleries, or display or use it anywhere else, ever. This kind of commission comes with a privacy fee of 50% of the total price.
Your name will not be mentioned when the work is displayed online or offline. This does not come with a fee.
The commissions are completed on a first come, first serve basis. If you would like your commission to be prioritized and to jump ahead in the queue, a rush fee of an additional 40% of the total price will be applied. The fee also applies to very tight deadlines where the commission needs to be started immediately to meet the deadline.
If you are happy with my service and would like to leave a tip or a donation, you may do so through my Ko-Fi page. All the PayPal Invoices come with the tip optional enabled, and you may add a tip there. All tips are greatly appreciated, and please remember - only leave one if you are able to. It is not a requirement by any means.
Thank you for reading my Terms of Service! If you have any questions, suggestions, if anything is unclear or you would like an additional explanation, please don't hesitate to communicate it with me over e-mail. I do my best to be welcoming and flexible with the requests, and will answer you in the shortest time frame possible.